We are OCIO RANK S.L (“Company,” “we,” “us,” “our“), a company registered in commercial company with CIF B-70522065 and domiciled at Avenida de Denia nº9 Entreplanta 3, in the city of Alicante (03002).

1. Limitation of Liability

To the extent permitted by applicable law, TravelGroup JS shall not be liable to you or any other person or entity for any incidental, indirect, special, exemplary, or consequential damages, including but not limited to personal injuries, emotional distress, data loss, loss of profits, or any other damages resulting from the use or inability to use our services. This includes any information and content available through the service, as well as products or services offered by third parties.

TravelGroup JS will only be liable for actual damages incurred, with a maximum limit of 30 US dollars. Any claim related to the use of our services, content, or products must be submitted within one (1) year from the event that gave rise to the action. By using our services, you agree to waive any right to participate in a class-action lawsuit for losses or damages related to the use of our services, content, or products.

Some jurisdictions may not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

2. Cancellations and Refunds

Cancellations and refund requests will be handled according to the following conditions:

  • Once the service has been processed and the documentation has been sent, no refunds will be issued.
  • If a cancellation request is made before the service is processed, a partial refund may apply, subject to deductions for administrative fees.
  • We are not responsible for rejections, delays, or errors in documentation issued by third parties, including government authorities.
  • In case of errors in the information provided by the user, refunds will not be possible.

3. Service Suspension and Termination

TravelGroup JS reserves the right to suspend or terminate the use of our services at any time and for any reason without prior notice. This includes, among others, cases where a violation of our terms and conditions is detected or if the service is discontinued.

We have no obligation to retain or provide you with any information you have supplied us, either before or after the termination of service usage.

4. Contact

For any inquiries related to our refund and returns policy, you can contact our customer service team through our official channels.

Or email: info@traveljsgroup.com

By using our services, you agree to the terms outlined in this policy.